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FREQUENTLY ASKED QUESTIONS
How long does shipping take? Orders are dispatched within 1–2 business days. Standard delivery within Germany takes 2–4 working days, and EU-wide delivery typically arrives within 3–7 working days. Shipping is free for all orders of 100pcs or more.
Do you sell to individuals or wholesale only? We mainly serve wholesale and B2B customers.Quantity discounts are applied automatically at checkout — the more you order, the better the price.
Are your products authentic and compliant? Yes. All products are 100% original and sourced directly from official manufacturers. We only sell to customers aged 18 and over, and age verification is required on delivery.
What payment methods do you accept? We accep Crypto and bank transfer. For wholesale orders over 1000pcs, contact us for flexible payment terms.
Can I return a defective product? Absolutely. If any device is faulty on arrival, send us an email at service@bigoffvape.com within 14 days and we will replace it or refund you — no hassle.
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